Movenue

MOVENUE SUPPORT

Let’s get your session moving again.

Start with a fast path below. If it does not solve the problem, email Movenue Support with the app version, device, and a clear description—without passwords, sign-in codes, tokens, or unnecessary health information.

Email supportOpen troubleshooting

FAST PATHS

Choose the issue that sounds closest.

01

Sign-in trouble

Apple sign-in, interrupted authorization, or account access.

02

Active workout

Restoration, controls, audio cues, or a saved session.

03

Apple Watch readings

Heart rate, pace, distance, permissions, or “NA.”

04

Data & account

Exports, cache, privacy requests, or permanent deletion.

SIGN-IN

Return to Movenue and try the secure flow again.

  • Confirm the device has a working internet connection.
  • Choose Continue with Apple and complete Apple’s prompt.
  • Do not send an identity token or sign-in code to support.
  • Google sign-in may appear only after it is configured for the public release.

ACTIVE WORKOUT

Check saved state, sound, and the active-session controls.

  • Reopen the app and look for the active workout restore path.
  • Check device volume, silent mode, and chosen cue setting.
  • Use undo only for the most recent eligible workout action.
  • Finishing a session is separate from deleting its history.

APPLE WATCH

“NA” means the reading is not currently available.

  • Start the workout on the iPhone coach.
  • Confirm the compatible Watch is paired and connected.
  • Review HealthKit and Location permissions in Apple settings.
  • Check Watch fit, movement, battery, and connection state.

DATA & ACCOUNT

Use the control that matches what you want to change.

  • Clear downloaded cache to refresh device-held copies.
  • Delete a history item to remove that eligible session record.
  • Delete Account in Settings for permanent account deletion.
  • Use the privacy request page if an in-app control is not enough.

CONTACT SUPPORT

Send enough context, but no secrets.

Include the issue category, app version/build, iPhone or Watch model, operating-system version, what you expected, what happened, and the steps you already tried. Redact screenshots.

support@movenue.me

Never include passwords, sign-in codes, identity tokens, or unnecessary health information.